At Rod Building Sales, we are dedicated to supporting anglers and rod crafting enthusiasts around the globe by delivering premium components and accessories. We understand the importance of reliable service and stand behind our products with clear and fair shipping and return policies.

Shipping Information

We ship worldwide, excluding some parts of Asia and remote regions. Please see below for our shipping methods and timeframes:

  • Order Processing Time: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 days after shipment
  • Free Shipping:
    • Available on orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 days after shipment

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns or Exchanges

To be eligible for a return or exchange:

  • The item must be unused and in its original packaging.
  • You must provide the original receipt or proof of purchase.

Non-Returnable Items

Due to hygiene, safety, or customization reasons, the following products cannot be returned or exchanged:

  • Adhesives & Finishing products (e.g., Color Preservers, Epoxies)
  • Color Treated components (custom-treated upon order)
  • Cork Rings and other materials cut or customized to specific sizes
  • CRB PRO series items (specialized and often made-to-order)

If you have questions about a specific product, contact us at [email protected].

Return Process

  1. Contact Us: Email us at [email protected] within 15 days of receipt. Include your order number and reason for return.
  2. Wait for Instructions: We will respond within one business day with a Return Authorization Number and shipping address.
  3. Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service. Please note that the customer is responsible for return shipping costs unless the return is due to our error.
  4. Inspection and Processing: Once received, we will inspect the item and process your refund or exchange within 3-5 business days.

Refund Timing and Method

Refunds will be processed to the original payment method after inspection:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Shipping costs are non-refundable. For exchanges, we will ship the new item once the return is processed, using the same shipping method as the original order.

Return Request Template

To help us process your request quickly, please use the following template when emailing us:

Subject: Return Request - Order #[Your Order Number]

Dear Rod Building Sales Team,

I would like to request a return/exchange for my order #[Your Order Number] placed on [Order Date].

Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]

I have read and agree to the Returns & Exchanges Policy.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions about our shipping or returns policy, feel free to email us at [email protected] or mail to:

Rod Building Sales
3818 Benson Park Drive
Verden, US 73092

We typically respond within one business day.

Note: This policy is subject to change. Please refer to our website for the latest updates.