FAQ

What types of rod building components do you offer?

We specialize in a comprehensive range of high-quality rod building materials, including Carbon & Composites, Aluminum Butts, Casting Seats, Cork Rings, Color Preservers, CRB PRO guides, Arbors, Adhesives & Finishing tools, and much more. Our inventory is curated to meet the needs of both custom rod builders and fishing enthusiasts.

Are your components suitable for beginners?

Absolutely! We cater to all skill levels. Our Build Essentials category is perfect for those just starting out, while our advanced Carbon & Composites and professional-grade components satisfy the demands of experienced builders.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

How do I know my payment information is secure?

We utilize industry-standard encryption and security protocols to ensure all your payment and personal information is protected. We do not store your full payment details on our servers.

Where do you ship to?

We are proud to offer global shipping to the rod building community! However, we currently cannot ship to Asia or a limited number of remote locations. If you are unsure about your address, please contact us at [email protected].

What are my shipping options and costs?

Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery is 10-15 business days after dispatch. Ideal for builders on a deadline.
Free Shipping: Available on orders over $50 via EMS. Estimated delivery is 15-25 business days after dispatch. Perfect for planners stocking up on essentials.

How long does order processing take?

We carefully pick and pack every order within 1-2 business days. You will receive a tracking number via email once your package is dispatched.

Are there any additional fees for international orders?

For orders shipped outside the United States, your country may charge import taxes, customs duties, or fees. These charges are the responsibility of the recipient and are not included in our product or shipping costs.

What is your return policy?

We offer a 15-day return policy from the date you receive your goods. Items must be in unused and original condition. Please visit our dedicated Returns Policy page for full details and instructions on how to initiate a return.

What if I receive a damaged or incorrect item?

We double-check every order before it leaves our workshop, but if something isn’t right, please contact us immediately at [email protected] with your order number and details. We will quickly resolve the issue.

How can I get help choosing the right components for my build?

Our team are passionate rod builders themselves! Feel free to reach out to us at [email protected] for expert advice on selecting the perfect materials for your project.

What are your customer service hours?

We typically respond to all inquiries within one business day. Our physical address is 3818 Benson Park Drive, Verden, US 73092.